All our rings are handmade and customized to create the perfect product for our customers, and we therefore cannot accept returns or cash refunds. However, we understand that sometimes the product may not come as you expected, and therefore if you contact us within 7 days of receiving your ring we will accept a one-time-only exchange, minus a 20% remake fee.
Because of the natural products we use to make your rings, they cannot be resized after they are made. If you ordered the incorrect size we will happily split the cost of creating a new, correctly sized ring. You must contact us within 7 days of receiving your ring to qualify for these remake discounts. Please refer to the sizing guide to make sure you are ordering the correct size.
Please contact our customer service if you have any questions or concerns at firstname.lastname@example.org