Policies

SIZING

If you'd like to purchase our ring sizers for a perfect sizing click HERE 

We make all our rings from handcrafted materials just for you and can therefore not be resized. To make sure you give an accurate ring size when ordering please visit 2-3 local jewelers who can size your finger for you. Make sure to use a sizer that is the same width as the ring you are purchasing. We make some of our rings with a comfort fit (rounded inside) and others with a standard fit (flat inside), as noted in the listing description, so have the jewelers size you accordingly. Your fingers can swell and contract at different times of day and in different climate conditions and so take this into consideration.

If you are worried about giving us the wrong ring size, you can have a jeweler take a pair of digital calipers and measure the inside diameter (in millimeters to the nearest 0.1mm) of the sizer that fits you. We will take this measurement to make the ring that EXACT size. Use our size chart below to match with the diameter measurement to order the correct size. If you’re unsure which size to select, message our support team at support@stoneforgestudios and we will assist you with selecting the correct size.

Because of the natural products we use to make your rings, they can not be resized after they are made.  If you did not order the correct size we will happily split the cost of creating a new, correctly sized ring.  Please refer to the sizing guide to make sure you are ordering the correct size.

 We base our sizes off of this ring chart: 

 

METAL OPTIONS:

Choosing a different metal may change the color of the metal pictured.  We don't plate the metal to give it a different color.  (See metal option picture as a reference)

Unless otherwise specified in the listing description, the metal option you select at checkout will change the color of all the metal in the ring. The title in each listing reflects the metal option shown in the first listing image.  Since we offer so many different metal options and so many different styles, we aren't able to show images of each metal color in each ring style.  Please be aware of this at checkout.  If you're worried about metal color combinations, please reach out to our support team at support@stoneforgestudios.com and they can assist you further and send you a computer render of the color combination for your reference.

  

HANDLING: 

As each of our rings are made just for you we need time to make them. Please refer to the shipping time agreed upon at checkout

SHIPPING: 

Shipping Providers:  We only ship through USPS, Fedex, and UPS.  If you want us to ship it through Fedex or UPS, the cost is typically higher and we will need a phone number to process the shipping label.

Domestic: We send our rings through USPS First-Class Mail by default. This doesn't include signature confirmation for the ring to be delivered or insurance. If these are services you want or need please specify in the field "notes to seller" during purchase. Additional charges may apply. 

If you need a rush order, please contact us before placing an order to make sure we can fulfill it. Shipping will cost extra under these circumstances as you will need to purchase a shipping upgrade.

When your order is completed and ready to ship, you will receive an email with tracking info. This email will include a USPS tracking number and a link for you to track your orders progress. *(Tracking is not available on International orders) 

International: We ship USPS First-Class International, tracking and insurance is not available and delivery times are anywhere from 2-6 weeks depending on individual customs delays. Buyers are responsible for any and all customs and duty fees. As a condition of purchase, customers accept a unique USPS customs form number assigned to the package as proof of shipment and accepts all liability and any other costs imposed by their country.

Delivery Claims: USPS maintains tracking and delivery records for a limited period of time. If we are not contacted while delivery confirmation records are still available from the USPS, your claim will be considered untimely and cannot be acted upon. 

CUSTOM ORDERS/INVOICES

All our rings are made to order and as such we love to customize our products for you and make your ring even more unique. All custom orders/invoices are bought "as is".  Review them carefully before purchasing.  If the details/specifications aren't what you're wanting contact us before purchasing as we begin production on each ring shortly after the order is submitted. Unapproved detail changes made through message or email may not be made to the final order.  Only direct changes to the invoice will be reflected in the final product.  We will not take responsibility for unapproved design changes made on the customer's end.  

Unless otherwise stated in the invoice, custom orders will be processed within the same time frame as the rest of the products on our website.   

RETURN/RESIZE POLICY

All our rings are handmade and customized to create the perfect product for our customers, and we therefore cannot accept returns or cash refunds. However, we understand that sometimes the product may come not as you expected or might not fit just right.

Because of the natural products we use to make your rings, they can not be resized after they are made. If you did not order the correct size you can return the ring for an in-store credit minus 25% restocking fee. You must contact us within 10 days of receiving your ring to qualify for these remake discount. If you purchased a warranty, the restocking fee will be reduced to 10% and you can have the ring resized a maximum of 2 times at any time. Please refer to the sizing guide to make sure you are ordering the correct size.

Here are the time frames/policies for returns and resizes:

 

RETURN WITHIN 10 DAYS OF RECEIVING RING (NEW RING OR RESIZE)

  1. Original Ring must be sent back
    1. Customer pays for shipping both ways
  2. You will receive an in-store credit minus 25% restocking fee (ONE TIME ONLY).
    1. This means that the same ring order can’t be returned and repurchased multiple times; just once.
  3. ***Engravings are included in the original ring price***
  4. ***Rush fees must be re-purchased even if they paid for one in the original order.***

RETURN AFTER 10 DAYS OF RECEIVING RING (NEW RING OR RESIZE)

  1. You keep the original ring.
  2. You are eligible to receive a 25% discount on a new ring.
  3. ***Engravings are included in the original ring price***
  4. ***Rush fees must be re-purchased even if they paid for one in the original order.***

RETURN FOR RESIZE WITH WARRANTY (NO TIME FRAME)

  1. Ring must be returned in perfect condition. Any alterations/damage will void the resize with a warranty.
    1. Customer pays for shipping both ways
  2. The restocking fee will be reduced to 10% for resizings (i.e. you get 90% credit for a newly sized ring).  
    1. This can be done a maximum of 2 times for the same ring.
    2. A new ring style can’t be purchased. It must be the exact same design in a different size.

 

CANCELLATIONS:

Since each ring is made by hand and to order, we only offer cancellations for a full refund if contacted within 24 hours of purchase.  Any cancellations after that will be subject to an in-store credit minus 25% restocking fee for future purchases.  

 

PERFECTION THROUGH IMPERFECTION:

Due to the handcrafted nature of this artwork, each piece may have slight differences. We make every attempt to ensure that our online catalog is as accurate and complete as possible. Because all of my rings are made completely from scratch, there is always some “character” to the jewelry. Because my jewelry is made by hand with natural imperfect materials and not by a machine, slight imperfections may be noticed. But this is the beauty of handmade – you know it was made by warm hands, not cold steel. 

Know that what you see pictured will not necessarily be the same color/detail that will be on your ring. No two rings will be the same. The grains/Textures in the wood, antler, and stone differ from piece to piece. Color variations can also vary. That's what makes them so exceptional. You will literally have a ring that NO one else can ever have.

 

CARE

Take care of your ring. It's just like anything else in life: The more love you give it, the more love you get. 

As our rings are made from organic materials, such as wood and antler, you need to protect them more than you would need to protect a metal ring. In the final stages of production we cover our rings with a special coating that makes the ring waterproof but not invincible. Feel free to wear your ring while swimming, showering, or during any other aquatic activity. Do not wear your ring during rough menial tasks to help to prolong its life. Also, using harsh household cleaning chemicals can breakdown the finish and damage your ring. 

We will happily split the cost of repairing your damaged ring. Your satisfaction is our top priority! 

 

Limited Lifetime Warranty

- MUST be purchased at the time of ring purchase to be valid.

INCLUDES:

2 Free Repairs due to:

  • Damage to the waterproof coating from Accidental hits, scratches, Chemical Damage, or normal wear and tear (intentional abuse/breakage isn't covered and Stone Forge Studios withholds the right to determine if the ring has intentionally been damaged for fraudulent purposes).
  • Structural damage to the metal ring base is not covered in this warranty.
  • If the base inlay (i.e. - wood, antler, stone, or other base inlay) has to be replaced, the ring won't be covered under warranty (if you notice the ring is starting to get damaged, contact us ASAP so we can repair it before it sustains further damage and so that it can be covered under the warranty)

2 Resizings with the following conditions:

  • Ring must be returned in perfect/original condition
  • Normally we issue an in-store credit minus 25% restocking fee but with the warranty, the restocking fee is reduced to 10% for resizings.
  • Limit of 2 resizings for the same ring under the same warranty.

Lifetime of free cleaning/polishing

  • Customer pays shipping both ways
  • If the ring has sustained damage that prohibits cleaning or polishing, the customer will pay the difference to repair OR remake the ring.

**Lost or damaged Precious Stones or diamonds are not covered under this warranty**

**Purchase warranty needed according to the metal choice that we used to make your ring. Since certain materials require different processes/materials to fix, resize, or clean we charge different amounts for each metal.**

**One warranty per ring. If you purchase multiple rings, you'll need to purchase multiple warranties.**

**All warranty purchases are final.

** Warranties can't be applied to sale rings

 

File warranty claim by contacting support@stoneforgestudios.com with your order number.