Policies

SIZING

If you'd like to purchase our ring sizers for a perfect sizing click HERE 

We make all our rings from handcrafted materials just for you and can therefore not be resized. To make sure you give an accurate ring size when ordering please visit 2-3 local jewelers who can size your finger for you. Make sure to use a sizer that is the same width as the ring you are purchasing. We make some of our rings with a comfort fit (rounded inside) and others with a standard fit (flat inside), as noted in the listing description, so have the jewelers size you accordingly. Your fingers can swell and contract at different times of day and in different climate conditions and so take this into consideration.

If you are worried about giving us the wrong ring size, you can have a jeweler take a pair of digital calipers and measure the inside diameter (in millimeters to the nearest 100th) of the sizer that fits you. We will take this measurement to make the ring that EXACT size. Include that measurement in the “note to seller” upon purchase. 

Because of the natural products we use to make your rings, they can not be resized after they are made.  If you did not order the correct size we will happily split the cost of creating a new, correctly sized ring.  Please refer to the sizing guide to make sure you are ordering the correct size.

 We base our sizes off of this ring chart: 

 

METAL OPTIONS:

Choosing a different metal may change the color of the metal pictured.  We don't plate the metal to give it a different color.  (See metal option picture as a reference)

Unless otherwise specified in the listing description, the metal option you select at checkout will change the color of all the metal in the ring. The title in each listing reflects the metal option shown in the first listing image.  Since we offer so many different metal options and so many different styles, we aren't able to show images of each metal color in each ring style.  Please be aware of this at checkout.  If you're worried about metal color combinations, please reach out to our support team at support@stoneforgestudios.com and they can assist you further and send you a computer render of the color combination for your reference.

  

HANDLING: 

As each of our rings are made just for you we need time to make them. Please refer to the shipping time agreed upon at checkout

SHIPPING: 

Shipping Providers:  We only ship through USPS, Fedex, and UPS.  If you want us to ship it through Fedex or UPS, the cost is typically higher and we will need a phone number to process the shipping label.

Domestic: We send our rings through USPS First-Class Mail by default. This doesn't include signature confirmation for the ring to be delivered or insurance. If these are services you want or need please specify in the field "notes to seller" during purchase. Additional charges may apply. 

If you need a rush order, please contact us before placing an order to make sure we can fulfill it. Shipping will cost extra under these circumstances as you will need to purchase a shipping upgrade.

When your order is completed and ready to ship, you will receive an email with tracking info. This email will include a USPS tracking number and a link for you to track your orders progress. *(Tracking is not available on International orders) 

International: We ship USPS First-Class International, tracking and insurance is not available and delivery times are anywhere from 2-6 weeks depending on individual customs delays. Buyers are responsible for any and all customs and duty fees. As a condition of purchase, customers accept a unique USPS customs form number assigned to the package as proof of shipment and accepts all liability and any other costs imposed by their country.

Delivery Claims: USPS maintains tracking and delivery records for a limited period of time. If we are not contacted while delivery confirmation records are still available from the USPS, your claim will be considered untimely and cannot be acted upon. 

 

RETURN/RESIZE POLICY

All our rings are handmade and customized to create the perfect product for our customers, and we therefore cannot accept returns or cash refunds. However, we understand that sometimes the product may come not as you expected or might not fit just right. 

Because of the natural products we use to make your rings, they cannot be resized after they are made.  If you did not order the correct size we will happily split the cost of creating a new, correctly sized ring. You must contact us within 7 days of receiving your ring to qualify for these remake discount. Please refer to the sizing guide to make sure you are ordering the correct size.

Here are the time frames/policies for returns:

 

RETURN WITHIN 7 DAYS OF RECEIVING THE RING (Original ring must be returned)

  1. If you want a different ring (Different metal, width, or style) you will receive an in-store credit minus 20% restocking fee (ONE TIME ONLY).
  2. If you want a resize of the same ring (Same metal, width, and style), 
    1. WITHOUT warranty the cost is 50% of the original price of the ring. (i.e. - the original cost was $200, the resize price will be $100)
    2. WITH warranty the cost is 25% of the original price of the ring. (i.e. - the original cost was $200, the resize price will be $50)

***Engravings are included in the original ring price***

***Rush fees must be re-purchased if needed***

 

RETURN AFTER 7 DAYS OF RECEIVING THE RING (You keep the original ring)

  1. If you want a different ring (Different metal, width, or style) you will receive a 25% discount on a new ring.
  2. If you want a resize of the same ring (Same metal, width, and style), 
    1. WITHOUT warranty the cost is 75% of the original price of the ring. (i.e. - the original cost was $200, the resize price will be $150)
    2. WITH warranty the cost is 5% of the original price of the ring. (i.e. - the original cost was $200, the resize price will be $75)

***Engravings are included in the original ring price***

***Rush fees must be re-purchased if needed***

Please contact our customer service if you have any questions or concerns. 

 

CANCELLATIONS:

Since each ring is made by hand and to order, we only offer cancellations for a full refund if contacted within 24 hours of purchase.  Any cancellations after that will be subject to an in-store credit for future purchases.  

 

PERFECTION THROUGH IMPERFECTION:

Due to the handcrafted nature of this artwork, each piece may have slight differences. We make every attempt to ensure that our online catalog is as accurate and complete as possible. Because all of my rings are made completely from scratch, there is always some “character” to the jewelry. Because my jewelry is made by hand with natural imperfect materials and not by a machine, slight imperfections may be noticed. But this is the beauty of handmade – you know it was made by warm hands, not cold steel. 

 

CARE

Take care of your ring. It's just like anything else in life: The more love you give it, the more love you get. 

All ring purchases come with free waterproof coating repair if the material underneath isn't damaged.

As our rings are made from organic materials, such as wood and antler, you need to protect them more than you would need to protect a metal ring. In the final stages of production we cover our rings with a special coating that makes the ring waterproof but not invincible. Feel free to wear your ring while swimming, showering, or during any other aquatic activity. Do not wear your ring during rough menial tasks to help to prolong its life. Also, using harsh household cleaning chemicals can breakdown the finish and damage your ring. 

We will happily split the cost of repairing your damaged ring. Your satisfaction is our top priority! 

 

LIMITED LIFETIME WARRANTY

If you purchase a Limited Lifetime Warranty with your ring it includes the following:


2 free repairs due to the following problems:

  • Chemical damage
  • Accidental scratches, hits, or normal wear and tear. Structural damage to the metal ring base is not covered in this warranty.

3 free cleaning/polishing

50% off ring resizing or ring remakes cost

It does not include the following:

 

Lost or damaged Precious Stones or diamonds

**All warranty purchases are final.

** Warranties can't be applied to sale rings

 

Please contact support@stoneforgestudios.com with any questions.